Hotel Operations Lead: Guest Experience & Efficiency

La Posada Hotel; Laredo (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

La Posada Hotel in Texas seeks an Operations Manager to oversee day-to-day hotel operations, ensuring guest satisfaction and efficient resource management. You will bridge department heads and senior management, aligning service quality with profitability and staff performance.

Responsibilities include supervising housekeeping, front desk, and F&B; conducting staff training; monitoring guest feedback; and supporting budgeting and occupancy strategies to optimize revenue.

Qualifications

• Bachelor's degree preferred; or 3+ years hotel management experience
• Strong leadership, communication, and problem-solving skills
• Proven ability to manage multiple departments and drive operational success
• Familiarity with hotel systems, budgeting, and guest service standards

Responsibilities

• Oversee day-to-day operations of all hotel departments
• Ensure high standards of guest service across all departments
• Handle escalated guest complaints and resolve issues promptly
• Monitor guest feedback and implement improvements
• Supervise department heads such as housekeeping, front desk, and food & beverage
• Conduct staff training and performance evaluations
• Coordinate daily operations to ensure efficiency and consistency
• Assist in budgeting and cost control measures
• Analyze operational data to improve profitability
• Collaborate with marketing and sales teams for promotions and events

Skills

Leadership

Communication

Problem solving

Budgeting

Guest service

Education

Bachelor's degree or equivalent

3+ years hotel management experience

Tools

Hotel systems

Job description

La Posada Hotel in Texas seeks an Operations Manager to oversee day-to-day hotel operations, ensuring guest satisfaction and efficient resource management. You will bridge department heads and senior management, aligning service quality with profitability and staff performance.

Responsibilities include supervising housekeeping, front desk, and F&B; conducting staff training; monitoring guest feedback; and supporting budgeting and occupancy strategies to optimize revenue.