Hotel Operations Lead: Guest Experience & Revenue

NORTHERN HOTELS GROUP, LLC; Southfield (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Northern Hotels Group, LLC is seeking an Assistant General Manager to oversee guest service, F&B, rooms and maintenance to maximize guest satisfaction. The AMG will work alongside the General Manager and serve as the main contact for the location in the GM's absence.

Responsibilities include directing hotel operations, maintaining standards and cost control, managing the reservation system, staff training on cash handling, conducting daily department meetings, and driving revenue through local

Qualifications

• Associate degree or equivalent required.
• Prior hotel experience preferred.

Responsibilities

• Direct hotel operations to ensure high guest service, standards, cleanliness and guest satisfaction.
• Plan and direct main hotel operations including quality checks and property presentation.
• Develop and implement strategies to exceed guest expectations and maximize revenue.
• Supervise daily meetings and manage staff across departments to ensure duties are carried out.

Education

Associate degree (AA) or equivalent

Job description

Northern Hotels Group, LLC is seeking an Assistant General Manager to oversee guest service, F&B, rooms and maintenance to maximize guest satisfaction. The AMG will work alongside the General Manager and serve as the main contact for the location in the GM's absence.

Responsibilities include directing hotel operations, maintaining standards and cost control, managing the reservation system, staff training on cash handling, conducting daily department meetings, and driving revenue through local