Hotel Operations Lead: Guest Experience & Growth

HHM Hospitality; Hummelstown (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Dental Vision Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Quarterly Incentives

Employee Assistance Program

Educational/Professional Development

Job summary

HHM Hospitality is seeking an Assistant General Manager to supervise hotel departments and support overall operations. You will assist the General Manager in forecasting, budgeting, and maximizing revenue while ensuring exceptional guest service and adherence to brand standards.

Responsibilities include staff coaching, payroll oversight, and collaboration with sales to drive occupancies. A degree is preferred and a focus on safety and quality is essential.

Qualifications

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Supervise and manage hotel departments to ensure high service standards.
• Assist the GM in forecasts, budgets, and revenue optimization.
• Improve guest satisfaction and uphold brand standards.
• Resolve guest complaints and monitor operational performance.
• Oversee payroll, accounts payable/receivable, and audits.
• Collaborate with sales to implement occupancy strategies.
• Monitor front office systems and safety compliance.

Education

Associate or Bachelor's degree preferred

Job description

HHM Hospitality is seeking an Assistant General Manager to supervise hotel departments and support overall operations. You will assist the General Manager in forecasting, budgeting, and maximizing revenue while ensuring exceptional guest service and adherence to brand standards.

Responsibilities include staff coaching, payroll oversight, and collaboration with sales to drive occupancies. A degree is preferred and a focus on safety and quality is essential.