Hotel Operations Lead — Guest Experience & Front Desk

Stonebridge Hospitality Associates; New Orleans (LA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness program

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates seeks an Assistant General Manager in New Orleans to support the General Manager in daily hotel operations, focusing on front-of-house and housekeeping excellence.

You will analyze local market trends, coordinate with Revenue Management, and train front desk staff in yield management and guest service standards. This role requires strong leadership and budgeting capabilities in a hospitality setting.

Qualifications

• Bachelor's degree or equivalent experience in hotel/restaurant management or related field.
• 3–5 years in hotel management, preferably front-of-house or rooms division.
• Strong knowledge of revenue management, financial analysis, and budgeting.

Responsibilities

• Oversee hotel operations with emphasis on front-of-house and housekeeping.
• Provide market analysis and event forecasts to Revenue Management to optimize occupancy and rates.
• Support sales by ensuring rate structures are clear and staff trained in yield management.
• Train and motivate front desk staff in front office operations and customer service protocols.
• Assist in budgeting and forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain margins.

Skills

Revenue management

Budgeting

PMS proficiency

MS Office

Leadership

Data-driven decisions

Staff training

Recruitment

Guest service

Education

Bachelor's degree in Hotel/Restaurant Management or related field

Tools

Property management systems

Microsoft Office

Job description

Stonebridge Hospitality Associates seeks an Assistant General Manager in New Orleans to support the General Manager in daily hotel operations, focusing on front-of-house and housekeeping excellence.

You will analyze local market trends, coordinate with Revenue Management, and train front desk staff in yield management and guest service standards. This role requires strong leadership and budgeting capabilities in a hospitality setting.