New Orleans Restaurant Supervisor | Guest Experience Leader

Stonebridge Hospitality Associates; New Orleans (LA); On-site; USD 24,000 - 34,000; Full time

Job summary

Stonebridge Hospitality Associates in New Orleans, LA, is seeking a Restaurant Supervisor to oversee daily operations and ensure guest satisfaction through courteous service and brand-aligned standards.

You will monitor staff performance, provide training and feedback, and manage shift activities, including seating, reservations, and safety procedures, while maintaining profitable operations.

Qualifications

• Minimum of 4 years of related food and beverage experience and/or training.
• Ability to lead by example with hospitality skills and operational knowledge.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Proficiency in basic computer and POS system functions, including Outlook, Word, and Excel.
• Strong communication skills, with the ability to present information and respond to questions from managers, clients, and guests.
• Ability to calculate figures and amounts such as discounts, percentages, and volume.

Responsibilities

• Performs shift opening and closing duties according to the manager's checklist.
• Engages with guests, soliciting feedback and implementing service recovery when necessary.
• Ensures proper execution of revenue and check control procedures during the shift.
• Assists in selecting, training, and providing ongoing feedback to staff to meet brand and guest satisfaction standards.
• Utilizes tools such as schedules, floor plans, reservations, and daily checklists to run the shift efficiently.
• Conducts pre-shift meetings with staff to communicate specials, guest satisfaction scores, and service concerns.
• Resolves operational issues, such as call-outs, last-minute bookings, inventory shortages, and delayed ticket times.
• Monitors floor volume and assists with seating, serving, and kitchen communication to ensure adequate coverage.
• Maintains a safe and sanitary work environment for staff and guests.
• Maintains regular attendance and high standards of personal appearance and grooming.
• Monitors compliance with safety and security procedures to promote a safe work environment.

Skills

Hospitality leadership

Guest service

Staff training

Communication

POS proficiency

Basic math

Tools

Outlook

Word

Excel

POS system

Job description

Stonebridge Hospitality Associates in New Orleans, LA, is seeking a Restaurant Supervisor to oversee daily operations and ensure guest satisfaction through courteous service and brand-aligned standards.

You will monitor staff performance, provide training and feedback, and manage shift activities, including seating, reservations, and safety procedures, while maintaining profitable operations.