General Manager, Multi-Property Hospitality Ops

Horizon Hospitality Associates, Inc; New Orleans (LA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Healthcare

Relocation assistance

PTO & vacation

Job summary

Horizon Hospitality Associates, Inc. in New Orleans, LA, seeks an experienced General Manager to lead enterprise‑wide operations across regional hotel accounts, ensuring exceptional service standards and client delivery.

This hands-on executive will mentor department heads, establish KPIs and reporting systems, manage budgets and labor efficiency, and drive growth while coordinating closely with ownership.

Qualifications

• 8+ years of progressive operational leadership with multi-location or enterprise oversight.
• Experience managing large hourly workforces (300+ personnel) in hospitality staffing or hotel operations.
• Strong background in P&L management and labor efficiency.
• Proven capability in operational transformation and client relationship recovery.
• Hands-on leadership style, willingness to visit client properties regularly.
• Bachelor’s degree in Business or Hospitality Management preferred.

Responsibilities

• Direct daily enterprise-wide operations across regional hotel properties and expansion accounts, ensuring service standards and client delivery.
• Oversee and mentor department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to foster alignment and accountability.
• Establish KPIs, executive reporting systems, and management scorecards across service verticals.
• Strengthen long-term hotel partnerships, oversee client retention strategies, and lead account escalations.
• Partner with Ownership to execute budgets, labor margin controls, and growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment across large-scale hourly teams.
• Ensure company-wide labor and regulatory compliance with HR and Finance leadership.

Job description

Horizon Hospitality Associates, Inc. in New Orleans, LA, seeks an experienced General Manager to lead enterprise‑wide operations across regional hotel accounts, ensuring exceptional service standards and client delivery.

This hands-on executive will mentor department heads, establish KPIs and reporting systems, manage budgets and labor efficiency, and drive growth while coordinating closely with ownership.