Front Office Lead — Guest Experience & Growth

Highgate; New Orleans (LA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Free Life Insurance

401K

PTO/Holiday Pay

Hotel Room Stay Discounts

Discounted Parking

Job summary

Highgate Hotels in New Orleans is seeking an Assistant Front Office Manager to oversee daily front desk operations and guest services, ensuring a high standard of hospitality and seamless guest experiences.

You will collaborate with Sales and Reservations, lead FD training, manage check-ins/check-outs, and monitor revenue-related metrics while maintaining a professional, guest-centric staff.

Qualifications

• Requires a 4-year college degree with at least 1 year of related hospitality experience.
• Supervisory experience is required.
• Proficiency in Windows, Excel, and word processing with company-approved tools.

Responsibilities

• Oversee daily front desk operations and guest services.
• Collaborate with Sales and Reservations to manage special requests.
• Lead front desk training and maintain guest satisfaction.
• Manage daily receipts, deposits, and balance house bank.
• Assist with group check-ins/check-outs and VIP arrivals.

Skills

Communication skills

Supervisory experience

Windows proficiency

Education

Bachelor's degree

Tools

OPERA

Job description

Highgate Hotels in New Orleans is seeking an Assistant Front Office Manager to oversee daily front desk operations and guest services, ensuring a high standard of hospitality and seamless guest experiences.

You will collaborate with Sales and Reservations, lead FD training, manage check-ins/check-outs, and monitor revenue-related metrics while maintaining a professional, guest-centric staff.