Guest Experience Lead — Front Office Supervisor

HRI Hospitality; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Aloft Hotels, proudly managed by HRI Hospitality, seeks an Assistant Guest Services Manager to support Front Office operations in New Orleans. This role partners with the Guest Services Manager to coach staff and ensure guest satisfaction.

The position emphasizes strong leadership, service excellence, and system proficiency, with opportunities to influence daily guest experiences in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• 1–2 years of supervisory experience in hospitality or front office preferred.
• Previous hotel experience required.
• Strong leadership and customer service skills.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
• Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front-of-house team members.
• Ensure adherence to company policies, service standards, and safety/security procedures.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Problem solving

Decision making

Team-building

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

PMS

Microsoft Office

Job description

Aloft Hotels, proudly managed by HRI Hospitality, seeks an Assistant Guest Services Manager to support Front Office operations in New Orleans. This role partners with the Guest Services Manager to coach staff and ensure guest satisfaction.

The position emphasizes strong leadership, service excellence, and system proficiency, with opportunities to influence daily guest experiences in a fast-paced hotel environment.