Hotel Operations & Guest Experience Manager

Stonebridge Hospitality Management; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge Hospitality Management in New Orleans is seeking an Assistant General Manager to support the General Manager in daily hotel operations, with emphasis on front-of-house and housekeeping.

You will analyze occupancy and optimize rates, train front desk staff, and help prepare annual budgets while maintaining service standards.

This role requires 3-5 years in hotel management, a bachelor’s degree, strong leadership, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Responsibilities

• Oversee hotel operations focusing on front-of-house and housekeeping.
• Provide market analysis and local event forecasts to optimize occupancy and rates for Revenue Management.
• Support sales with rate structures and yield management training for front office and reservations teams.
• Train and motivate front desk staff in front office operations and customer service protocols.
• Assist in producing the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer policies for cash handling, accounts payable/receivable, and payroll in the GM’s absence.
• Train staff to deliver guest services in line with company standards and address guest complaints.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates with leadership to maintain high guest service levels.
• Assist in managing the hotel’s physical condition, maintenance, and quality control.
• Collaborate with the GM to address operational challenges and develop improvement strategies.

Skills

Revenue management

Budgeting

Leadership

Communication

PMS software

MS Office

Data-driven decisions

Staff training

Recruitment

Time management

Education

Bachelor’s degree in Hotel/Restaurant Management

Equivalent experience acceptable

Tools

PMS software

Excel

Word

PowerPoint

Job description

Stonebridge Hospitality Management in New Orleans is seeking an Assistant General Manager to support the General Manager in daily hotel operations, with emphasis on front-of-house and housekeeping.

You will analyze occupancy and optimize rates, train front desk staff, and help prepare annual budgets while maintaining service standards.

This role requires 3-5 years in hotel management, a bachelor’s degree, strong leadership, and the ability to manage multiple tasks in a fast-paced environment.