Guest Experience Front Office Leader

Dimension Hospitality, LLC; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a Front Office Manager in New Orleans, LA to lead daily front desk operations and guest services, ensuring a welcoming, efficient experience from arrival through checkout. You will support staffing, training, performance, and service standards while aligning with hotel leadership to promote accuracy and smooth operations.

You thrive on leading teams, coaching colleagues, and solving guest concerns with professionalism.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem-solving skills.
• Organized, dependable, and detail-oriented.
• Experience with hotel systems and front office processes.
• Able to multitask and stay professional under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor cash handling and end-of-day reporting.
• Communicate with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Skills

Front office leadership

Staff supervision

Scheduling

Staff training

Guest service

Communication

Problem solving

Organization

Tools

Hotel systems (PMS)

Reporting tools

Job description

Dimension Hospitality, LLC is seeking a Front Office Manager in New Orleans, LA to lead daily front desk operations and guest services, ensuring a welcoming, efficient experience from arrival through checkout. You will support staffing, training, performance, and service standards while aligning with hotel leadership to promote accuracy and smooth operations.

You thrive on leading teams, coaching colleagues, and solving guest concerns with professionalism.