Front Office Supervisor & Guest Services Lead

Highgate Hotels, LP; New Orleans (LA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Free Life Insurance

401K

PTO/Holiday Pay

Hotel Room Stay Discounts

Discounted Parking

Job summary

Highgate Hotels in New Orleans seeks an Assistant Front Office Manager to oversee the front desk operations, ensuring attentive, courteous service and maximizing occupancy. The role collaborates with Sales and Reservations to fulfill special requests for groups and VIP guests, while maintaining guest profiles and delivering consistent service.

The position requires a 4-year degree with at least 1 year of related experience and proves proficiency in Windows and standard office software.

Qualifications

• A 4-year college degree and at least 1 year of related experience required.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Responsibilities

• Assist daily guest reception.
• Respond to social media feedback and follow up with guests.
• Supervise and train front office staff.
• Register guests on arrival and use up-selling techniques to maximize room rates.
• Handle guest complaints and resolve issues promptly.
• Maintain cash handling, deposits, and daily reports.

Skills

Supervisory experience

Proficient in Windows

Multitasking

Education

4-year college degree

1 year related experience

Tools

OPERA

Spreadsheets

Word processing

Job description

Highgate Hotels in New Orleans seeks an Assistant Front Office Manager to oversee the front desk operations, ensuring attentive, courteous service and maximizing occupancy. The role collaborates with Sales and Reservations to fulfill special requests for groups and VIP guests, while maintaining guest profiles and delivering consistent service.

The position requires a 4-year degree with at least 1 year of related experience and proves proficiency in Windows and standard office software.