Front Office Manager — Lead Guest Experience & Team Growth

Dimension Hospitality; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Dimension Hospitality is seeking a Front Office Manager to lead daily front desk operations and guest services at our New Orleans property. You will supervise staff, train team members, manage check-ins/outs, reservations, and billing accuracy, while upholding brand standards and a welcoming guest experience.

You will work with hotel leadership to ensure productivity, accuracy, and exceptional service, while supporting hiring, performance reviews, and ongoing development of the front office team.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Problem solving

Organization

Detail oriented

Multitasking

Hospitality focus

Tools

Hotel systems

Reporting tools

Job description

Dimension Hospitality is seeking a Front Office Manager to lead daily front desk operations and guest services at our New Orleans property. You will supervise staff, train team members, manage check-ins/outs, reservations, and billing accuracy, while upholding brand standards and a welcoming guest experience.

You will work with hotel leadership to ensure productivity, accuracy, and exceptional service, while supporting hiring, performance reviews, and ongoing development of the front office team.