Hotel Operations Lead & Guest Experience Champion

Hotel Management and Consulting, Inc.; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay Access

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Hotel Management and Consulting, Inc. in Jacksonville, FL, seeks an experienced Assistant General Manager to lead hotel operations in the General Manager's absence and mentor the team to consistently exceed service standards.

The role emphasizes hands-on leadership, guest relations, and collaboration with housekeeping, sales, and maintenance to maintain high cleanliness and guest satisfaction. This position is full-time and on-site with opportunities for career growth.

Qualifications

• Minimum of 1 year experience in hotel leadership.
• Proficient computer skills.
• Strong team-building skills.
• Excellent organizational, time management and problem-solving abilities.
• Effective oral and written communication skills.
• Flexible for changing schedule.

Responsibilities

• Lead staff and provide hands-on guidance; attend staff huddles.
• Post checks in PMS, manage weekly labor tracker, and payment reports.
• Ensure guest readiness by maintaining cleanliness and addressing concerns.
• Coordinate housekeeping, inventory, vendor relationships, and coverage.
• Lead in-house sales and marketing initiatives to increase occupancy.
• Support operations during unexpected absences and ensure continuity.
• Follow property emergency procedures and ensure security for guests and property.
• Other duties as assigned.

Skills

Team leadership

Computer skills

Communication skills

Problem solving

Time management

Job description

Hotel Management and Consulting, Inc. in Jacksonville, FL, seeks an experienced Assistant General Manager to lead hotel operations in the General Manager's absence and mentor the team to consistently exceed service standards.

The role emphasizes hands-on leadership, guest relations, and collaboration with housekeeping, sales, and maintenance to maintain high cleanliness and guest satisfaction. This position is full-time and on-site with opportunities for career growth.