Hotel Operations Lead & Guest Experience

BNA HOTELS LLC; Nashville (TN); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

BNA Hotels LLC in Nashville seeks an experienced hospitality professional to assist the General Manager in driving hotel performance and guest satisfaction. You will help maximize occupancy, revenue, efficiency and quality while upholding brand standards and service excellence.

The role requires coordinating across departments, mentoring staff, and enforcing policies to deliver consistent guest experiences and measurable quality scores.

Formación

• Bachelor's degree or related management experience is preferred.
• Computer knowledge including Word and Excel is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Responsabilidades

• Oversee facility operations in GM absence including guest services, housekeeping, maintenance, sales, food and beverage and HR.
• Oversee guest services to ensure superior service is a priority.
• Foster a positive, cooperative work environment between staff and management.
• Assist in supervision of employees, including interviewing, hiring, training, performance appraisals, and discipline.
• Plan, assign and direct work, address complaints and resolve problems.

Conocimientos

Guest service focus

Team leadership

Problem solving

Educación

Bachelor’s degree

Herramientas

Word

Excel

Descripción del empleo

BNA Hotels LLC in Nashville seeks an experienced hospitality professional to assist the General Manager in driving hotel performance and guest satisfaction. You will help maximize occupancy, revenue, efficiency and quality while upholding brand standards and service excellence.

The role requires coordinating across departments, mentoring staff, and enforcing policies to deliver consistent guest experiences and measurable quality scores.