Hotel Operations Leader - Rooms & Guest Experience

Hilton BNA Nashville Airport Terminal; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Hilton BNA Nashville Airport Terminal is seeking a hospitality leader to oversee all Rooms Division operations, partnering with the General Manager to drive daily performance. You will recruit, mentor, and evaluate department managers, ensuring service excellence from arrival to departure, and coordinating front office with housekeeping for flawless guest flow.

Ideal candidates hold hotel leadership experience; a Hotel Administration/Management degree is a plus, with strong guest relations,

Qualifications

• Previous hotel leadership experience required.
• Degree in Hotel Administration or Management is a plus.
• Strong guest service mindset with hospitality excellence.

Responsibilities

• Provide strategic leadership across all Rooms Division departments.
• Recruit, train, mentor, and develop department managers and supervisors.
• Establish performance goals and conduct evaluations to drive growth.
• Champion a culture of service excellence, teamwork, and accountability.
• Ensure compliance with policies, standards, and labor regulations.
• Deliver outstanding guest service from arrival through departure.
• Resolve escalated guest concerns with grace and swift action.
• Monitor guest feedback and online reviews to drive improvement.
• Oversee VIP guest arrangements and special rate programs.
• Direct daily operations within Front Office and Housekeeping.
• Coordinate across departments to optimize room readiness and flow.
• Monitor room inventory, status, and housekeeping productivity.

Skills

Leadership

Staff development

Guest relations

Communication

Problem solving

Time management

Adaptability

Reporting

Accounting

Education

Hotel Administration or Management degree

Job description

Hilton BNA Nashville Airport Terminal is seeking a hospitality leader to oversee all Rooms Division operations, partnering with the General Manager to drive daily performance. You will recruit, mentor, and evaluate department managers, ensuring service excellence from arrival to departure, and coordinating front office with housekeeping for flawless guest flow.

Ideal candidates hold hotel leadership experience; a Hotel Administration/Management degree is a plus, with strong guest relations,