Hospitality Operations Director: Guest Experience & Revenue

Scarritt-Bennett Center; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Scarritt Bennett Center in Nashville seeks an experienced Hospitality Operations Leader to oversee guest services, housekeeping, property management, and revenue support.

You will recruit and develop staff, implement policies, manage budgets, and coordinate with the Sales team to optimize lodging utilization. A Bachelor’s degree and at least five years in hospitality leadership are required; strong communication and decision-making are essential for coordinating diverse teams and partners.

Qualifications

• Bachelor’s degree required.
• At least five (5) years of operational experience in a hospitality setting, in a leadership capacity.
• Effective verbal and written communication.
• Strong leadership and organizational skills.
• Customer-service oriented.
• Able to work with diverse customers and staff.

Responsibilities

• Guest Services/Hospitality Operations: Ensure efficient check-ins/check-outs and supervise guest services staff.
• Housekeeping/Janitorial Services: Oversee cleaning standards, inspections, and supplies.
• Property Management: Manage maintenance needs, vendor bids, and compliance with permits and codes.
• Revenue Support: Set pricing and monitor lodging revenue and utilization.
• Leadership & Talent Development: Recruit, mentor, and evaluate staff; foster a service‑oriented culture.

Skills

Leadership

Customer Service

Verbal & written communication

Budgeting & cost control

Vendor management

Education

Bachelor's degree

Job description

Scarritt Bennett Center in Nashville seeks an experienced Hospitality Operations Leader to oversee guest services, housekeeping, property management, and revenue support.

You will recruit and develop staff, implement policies, manage budgets, and coordinate with the Sales team to optimize lodging utilization. A Bachelor’s degree and at least five years in hospitality leadership are required; strong communication and decision-making are essential for coordinating diverse teams and partners.