Guest Experience Lead - Front Desk & Training

BNA HOTELS LLC; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

BNA HOTELS LLC in Nashville is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will lead front desk staff, train new team members, and coordinate with other hotel departments to meet guest needs.

We value strong communication, multitasking, and problem-solving skills in a fast-paced hotel environment. The role requires a flexible schedule, including weekends and holidays, and proficiency with Microsoft Office and hotel management

Qualifications

• High school diploma or equivalent.
• Previous front desk or customer service experience.
• Strong leadership and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills.
• Proficient in Microsoft Office and hotel management software.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Supervise front desk staff and ensure excellent customer service.
• Train new front desk staff and provide ongoing training.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and issues promptly and professionally.
• Ensure all front desk procedures are followed and guest information kept confidential.
• Coordinate with other hotel departments to meet guest needs.
• Assist with room reservations and cancellations.
• Prepare daily reports and communicate with hotel management.
• Maintain a clean and organized front desk area.

Skills

Leadership

Communication

Multitasking

Problem solving

Customer service

Education

High school diploma

Tools

Microsoft Office

Hotel management software

Job description

BNA HOTELS LLC in Nashville is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will lead front desk staff, train new team members, and coordinate with other hotel departments to meet guest needs.

We value strong communication, multitasking, and problem-solving skills in a fast-paced hotel environment. The role requires a flexible schedule, including weekends and holidays, and proficiency with Microsoft Office and hotel management