Front Office Leader - Guest Experience & Operations

Grand Hyatt Nashville; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life

Employee Assistance Program

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Grand Hyatt Nashville is seeking an Assistant Front Office Manager to lead the Front Desk, reservations, bell services, and guest accounting. You will supervise staff, optimize operations, and uphold exceptional guest service while driving profitability and maintaining high standards.

The role requires at least 2 years in front desk operations with supervisory experience, a bachelor's degree in management or hotel administration, and a proven track record in budgeting and staff development.

Qualifications

• Minimum 2 years of front desk operations experience, including at least 1 year of night audit or supervisory experience.
• Bachelor’s degree in Management, Hotel Administration, Business, or a related field.
• Experience in budgeting, forecasting, and labor management preferred.

Responsibilities

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members.
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy.
• Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores.
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes.
• Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques.
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security.
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance.

Skills

Leadership and team development

Front office operations knowledge

Communication skills

Problem solving

Financial processes

Time management

Education

Bachelor’s degree in Management/Hotel Administration/Business

Job description

Grand Hyatt Nashville is seeking an Assistant Front Office Manager to lead the Front Desk, reservations, bell services, and guest accounting. You will supervise staff, optimize operations, and uphold exceptional guest service while driving profitability and maintaining high standards.

The role requires at least 2 years in front desk operations with supervisory experience, a bachelor's degree in management or hotel administration, and a proven track record in budgeting and staff development.