Hotel Operations Lead: Front Office & Night Audit

Hyatt Place Washington DC/Georgetown/West End; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Quarterly Bonuses and Incentives

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Place Washington DC/Georgetown/West End is seeking an Operations Supervisor to oversee hotel operations in the absence of senior management and during off-peak times. You will lead front office functions, coach staff, and ensure service excellence across departments.

The role emphasizes staffing coverage, emergency procedures, and adherence to brand standards, with opportunities for growth along the management path within HHM.

Qualifications

• Associate or Bachelor's degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Skills

Front office operations

Hotel operations

Education

Associate or Bachelor’s degree preferred

Job description

Hyatt Place Washington DC/Georgetown/West End is seeking an Operations Supervisor to oversee hotel operations in the absence of senior management and during off-peak times. You will lead front office functions, coach staff, and ensure service excellence across departments.

The role emphasizes staffing coverage, emergency procedures, and adherence to brand standards, with opportunities for growth along the management path within HHM.