Front Office Supervisor: Guest Experience Leader

HHM Hospitality; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Quarterly Bonuses and Incentives

Job summary

HHM Hospitality is seeking a Front Office Supervisor in Washington, D.C. to oversee front desk operations, enhance guest satisfaction, and mentor team members. This role involves ensuring the highest service standards and addressing guest concerns promptly.

Ideal candidates will have 1-3 years of relevant hospitality experience and strong leadership skills. Benefits include health insurance, paid time off, and educational development opportunities.

Qualifications

• 1 to 3 years of hospitality or customer service experience required, supervisory experience preferred.
• Intermediate knowledge of hotel operations and basic front office financial controls.

Responsibilities

• Lead front desk operations and ensure excellent guest experiences.
• Mentor team members and resolve guest complaints effectively.
• Perform front office bookkeeping and manage reservations.

Skills

Strong communication skills

Interpersonal skills

Team leadership

Problem-solving

Education

Associate's or Bachelor's degree in hospitality or business

Tools

Property management systems

Job description

HHM Hospitality is seeking a Front Office Supervisor in Washington, D.C. to oversee front desk operations, enhance guest satisfaction, and mentor team members. This role involves ensuring the highest service standards and addressing guest concerns promptly.

Ideal candidates will have 1-3 years of relevant hospitality experience and strong leadership skills. Benefits include health insurance, paid time off, and educational development opportunities.