Front Office Supervisor: Lead Guest Experience & Team

Plazahotelelpaso; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Bonuses & Incentives

Employee Wellness

Professional Development

Tech Reimbursements

Referral Bonus

Job summary

HHM Hotels in Washington, DC is seeking a Front Office Supervisor to lead our front desk, guest services, and lobby experience, elevating daily operations and guest satisfaction across the property.

You will mentor team members, manage daily front office logistics, balance accounts, process reservations, and promote brand standards while collaborating with managers to maintain a welcoming, efficient, and spotless public area.

Qualifications

• Bachelor’s or Associate degree in hospitality, business, or related field preferred.
• 1–3 years hospitality or customer service experience required; supervisory experience preferred.
• Intermediate knowledge of hotel operations, PMS, and front office financial controls.
• Strong communication and interpersonal skills to lead a diverse team.

Responsibilities

• Interview, train, and coach associates to brand standards.
• Oversee front office operations in the absence of the manager.
• Develop and implement guest service initiatives to boost satisfaction.
• Resolve guest complaints through thorough research and effective solutions.
• Greet guests, check in/out, and ensure lobby cleanliness.
• Monitor front office systems and perform basic financial controls.
• Close guest accounts at checkout and handle revenue adjustments.

Skills

Communication

Interpersonal Skills

Leadership

Front Office Knowledge

Education

Hospitality-related degree preferred

Tools

Property Management Systems

Job description

HHM Hotels in Washington, DC is seeking a Front Office Supervisor to lead our front desk, guest services, and lobby experience, elevating daily operations and guest satisfaction across the property.

You will mentor team members, manage daily front office logistics, balance accounts, process reservations, and promote brand standards while collaborating with managers to maintain a welcoming, efficient, and spotless public area.