Rooms Operations Leader - Guest Experience & Profitability

Westin Hotels & Resorts; Washington (District of Columbia); On-site; USD 66,000 - 80,000; Full time

Job summary

Westin Hotels & Resorts in Washington, DC is seeking a Hotel Manager to oversee all operations in the rooms divisions (Front Office, Engineering/Maintenance, Housekeeping) and lead staff to deliver exceptional guest service.

You will drive guest satisfaction, monitor standards, and maximize the department's financial performance while guiding a motivated team. This management role demands strong leadership and hands-on operations experience.

Qualifications

• High school diploma or GED required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years related experience.

Responsibilities

• Lead Room Operations Team and translate goals into action.
• Manage operations in Front Office, Engineering/Maintenance, and Housekeeping.
• Monitor guest and employee satisfaction and improve financial performance.
• Conduct annual quality audits and supervision of staff scheduling.
• Hiring, coaching, and ensuring policy compliance with SOPs.

Skills

Leadership

Guest services management

Team supervision

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration

Job description

Westin Hotels & Resorts in Washington, DC is seeking a Hotel Manager to oversee all operations in the rooms divisions (Front Office, Engineering/Maintenance, Housekeeping) and lead staff to deliver exceptional guest service.

You will drive guest satisfaction, monitor standards, and maximize the department's financial performance while guiding a motivated team. This management role demands strong leadership and hands-on operations experience.