Front Office Lead & Guest Experience Coach

Hyatt Hotels Corporation; Washington (Washington County); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Retirement Savings Plan

Life insurance

Paid time off

Family leave

Adoption assistance

Free room nights

Meal during shift

Stock Purchase Plan

Retail discounts

Growth potential

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for Grand Hyatt Washington. You will lead the front office team, ensure guest satisfaction, and oversee registration, service, and operations.

The role involves training staff, scheduling, cost controls, and use of labor-management tools, with emphasis on brand standards and guest experience. Benefits accompany the position.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule any day of the week including nights and weekends
• Ability to handle cash responsibly and accurately

Responsibilities

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.
• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences.
• Anticipating and resolving guest concerns.
• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

Tools

Front office systems

Job description

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for Grand Hyatt Washington. You will lead the front office team, ensure guest satisfaction, and oversee registration, service, and operations.

The role involves training staff, scheduling, cost controls, and use of labor-management tools, with emphasis on brand standards and guest experience. Benefits accompany the position.