Front Office Supervisor - Guest Experience & Team Growth

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

RSP plan

Life insurance

Paid vacation

Paid sick days

New child leave

Paid holidays

Family bonding time

Adoption assistance

Free room nights

Friend & family rates

Free meals

Stock Purchase Plan

Retail discounts

Growth opportunities

Job summary

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee daily front desk operations, guest registrations, and phone services while ensuring brand standards are met.

The role includes training colleagues, managing payroll and scheduling, monitoring front office systems, and collaborating with other departments to maximize guest satisfaction and revenue. Prior front office supervisory experience is preferred.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule any day of the week including nights and weekends.
• Ability to handle cash responsibly and accurately.

Responsibilities

• Oversee front office team, guest registration, checkout, and phone service.
• Train colleagues, manage payroll, scheduling, recognition, and coaching.
• Maintain front office systems and equipment for optimal performance.
• Monitor guest satisfaction surveys and respond via guest response tracking system.
• Coordinate with other hotel departments to boost guest satisfaction.
• Assist in managing room inventory and maximize revenue while maintaining guest experiences.
• Identify and pursue additional revenue opportunities.
• Perform other duties as assigned.

Skills

Front Office supervision

Communication skills

Cash handling

Flexible schedule

Staff training

Tools

Front office systems

Job description

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee daily front desk operations, guest registrations, and phone services while ensuring brand standards are met.

The role includes training colleagues, managing payroll and scheduling, monitoring front office systems, and collaborating with other departments to maximize guest satisfaction and revenue. Prior front office supervisory experience is preferred.