Operations Supervisor

Hyatt Hotels Corporation; Washington, Northern (District of Columbia, KY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses & Incentives

Professional Development

Employee Wellness

Job summary

Hyatt Place Washington DC Georgetown/West End is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager. You will supervise the front office, coordinate with department managers, and ensure service excellence for guests.

Responsibilities include leading associates, managing night audit, handling emergencies, and stepping in across departments as needed, all while upholding brand standards and HHM values.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and intermediate hotel operations.

Responsibilities

• Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Skills

Front office operations

Staff coaching

Customer service

Education

Associate/Bachelor degree

Job description

Close Inclusive Collection Job Postings Notification

Hyatt Place Washington DC Georgetown/West End

US - DC - Washington

Posted: Aug 14, 2026

Summary

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Your Growth Path

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Monitor and maintain the front office systems and equipment to ensure optimum performance.

Supervise night audit functions, and perform audit in absence of the night auditor.

Be aware of emergency procedures and take full responsibility in emergency situations.

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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