Hotel Front Office Leader & Operations Supervisor

Hyatt Hotels Corporation; Washington, Northern (District of Columbia, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses & Incentives

Professional Development

Employee Wellness

Job summary

Hyatt Place Washington DC Georgetown/West End is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager. You will supervise the front office, coordinate with department managers, and ensure service excellence for guests.

Responsibilities include leading associates, managing night audit, handling emergencies, and stepping in across departments as needed, all while upholding brand standards and HHM values.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and intermediate hotel operations.

Responsibilities

• Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Skills

Front office operations

Staff coaching

Customer service

Education

Associate/Bachelor degree

Job description

Hyatt Place Washington DC Georgetown/West End is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager. You will supervise the front office, coordinate with department managers, and ensure service excellence for guests.

Responsibilities include leading associates, managing night audit, handling emergencies, and stepping in across departments as needed, all while upholding brand standards and HHM values.