Front Desk & Guest Experience Supervisor

Hyatt Place Washington DC NoMa; Washington (District of Columbia); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Bonuses and Incentives

Educational/Professional Development

Travel Discounts

Commuter Transit and Parking Benefits

Job summary

Hyatt Place Washington DC NoMa is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences with elevated responsibilities. You will mentor associates, ensure brand standards, and drive guest satisfaction in the heart of Washington, DC.

You will oversee operations in the absence of the Front Office Manager, manage bookings and check-outs, balance cash, and strive to create a welcoming environment that reflects the Hyatt brand.

Qualifications

• Associate or Bachelor’s degree in hospitality, business, or related field preferred.
• 1–3 years hospitality or customer service experience required, supervisory experience preferred.
• Knowledge of hotel operations, property management systems, and front office financial controls.
• Strong communication and interpersonal skills to lead a diverse team.

Responsibilities

• Lead front desk, guest services, and lobby experiences with elevated responsibilities.
• Interview, train, schedule, coach, and support associates to standards.
• Oversee front office operations in absence of manager.
• Monitor guest satisfaction scores and work to improve them.
• Perform front office bookkeeping, balancing accounts and processing cash.
• Register guests, assign rooms, and maintain lobby appearance and cleanliness.

Skills

Supervisory experience

Guest service

Communication skills

Property management systems

Front office operations

Education

Associate’s degree in hospitality

Bachelor’s degree in hospitality/business

Tools

Property management system

Job description

Hyatt Place Washington DC NoMa is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences with elevated responsibilities. You will mentor associates, ensure brand standards, and drive guest satisfaction in the heart of Washington, DC.

You will oversee operations in the absence of the Front Office Manager, manage bookings and check-outs, balance cash, and strive to create a welcoming environment that reflects the Hyatt brand.