Hotel Operations Lead — Elevate Guest Experiences

ESA Management, LLC; Bellevue (WA); Hybrid; USD 49,000 - 57,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Job summary

Extended Stay America in the Seattle area seeks an Assistant General Manager to oversee daily hotel operations, lead hourly staff, and ensure guest satisfaction. The AGM supervises onboarding, training, scheduling, and safety compliance while driving revenue and cost controls.

The role emphasizes hands-on leadership, strong communication, and a commitment to ESA's service culture, with responsibilities spanning front desk coverage, housekeeping coordination, and active involvement in daily team

Qualifications

• Prior hotel experience in a hospitality or retail establishment is required.
• Strong leadership and onboarding abilities.
• Ability to manage multiple priorities and schedules.

Responsibilities

• Oversee daily hotel operations and guest satisfaction.
• Supervise hourly staff and ensure training and safety procedures.
• Drive revenue, control costs, and monitor KPIs.
• Serve as manager on duty and coordinate with GM/MUGM.

Skills

Supervisory skills

Operations management

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America in the Seattle area seeks an Assistant General Manager to oversee daily hotel operations, lead hourly staff, and ensure guest satisfaction. The AGM supervises onboarding, training, scheduling, and safety compliance while driving revenue and cost controls.

The role emphasizes hands-on leadership, strong communication, and a commitment to ESA's service culture, with responsibilities spanning front desk coverage, housekeeping coordination, and active involvement in daily team