Hotel General Manager: Guest Experience & Team Leader

Extended Stay America; Factoria (WA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Extended Stay America is seeking a General Manager in Washington to lead hotel operations, ensure guest satisfaction, and uphold ESA brand standards. You will drive revenue, manage labor costs, and foster a positive workplace culture.

The role requires hospitality leadership experience, strong communication, and the ability to coach a diverse team. This on-site position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Minimum three years related hospitality management experience.
• Must have a valid driver's license and pass a motor vehicle check.
• Strong leadership and people-management abilities.
• Excellent guest service orientation and problem-solving skills.

Responsibilities

• Demonstrates and promotes commitment to delivering the best guest experience.
• Lead and train associates, including onboarding and ESA University training.
• Maintain brand standards and drive continuous improvement in hotel operations.
• Manage recruiting, interviewing, and hiring procedures.
• Oversee financial goals, budget adherence, and labor optimization.

Skills

English proficiency

Written communication

Verbal communication

Customer service

Spanish beneficial

Education

2-year degree preferred

Job description

Extended Stay America is seeking a General Manager in Washington to lead hotel operations, ensure guest satisfaction, and uphold ESA brand standards. You will drive revenue, manage labor costs, and foster a positive workplace culture.

The role requires hospitality leadership experience, strong communication, and the ability to coach a diverse team. This on-site position offers comprehensive benefits and opportunities for professional growth.