Hotel Operations Lead: Front Desk & Housekeeping

Stonebridge; Denver (CO); On-site; USD 60,000 - 62,000; Full time

Job summary

Stonebridge is seeking an Assistant General Manager in Denver, CO to support the General Manager in daily hotel operations, with emphasis on front-of-house and housekeeping. You will drive guest satisfaction, manage revenue, and maintain financial performance per company standards.

The role requires a Bachelor’s in a related field and 3-5 years in hotel mgmt, with strong communication, leadership, and organizational skills. A flexible schedule and opportunity to lead a diverse team are offered.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Responsibilities

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Assist in managing the hotel's physical condition, including maintenance and quality control programs.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Skills

3-5 years hotel management experience

Revenue management

Financial analysis

Budgeting

Excellent communication

Leadership

Data-driven decisions

Guest issue resolution

Recruitment

Staff training

Performance management

Organization

Education

Bachelor’s degree in Hotel/Restaurant Management or related field

Tools

Property management systems

Microsoft Office (Word, Excel, PowerPoint)

Job description

Stonebridge is seeking an Assistant General Manager in Denver, CO to support the General Manager in daily hotel operations, with emphasis on front-of-house and housekeeping. You will drive guest satisfaction, manage revenue, and maintain financial performance per company standards.

The role requires a Bachelor’s in a related field and 3-5 years in hotel mgmt, with strong communication, leadership, and organizational skills. A flexible schedule and opportunity to lead a diverse team are offered.