Assistant General Manager

Stonebridge; New Orleans (LA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off (PTO)

401(k) matching

Wellness program

Life and disability insurance

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge in New Orleans, LA seeks an Assistant General Manager to support the GM in overseeing hotel operations, focusing on front-of-house and housekeeping while ensuring guest satisfaction and financial performance.

The role requires 3–5 years in hotel management, a bachelor’s degree or equivalent, and expertise in revenue management, budgeting, and staff leadership. Flexible schedule and strong leadership are essential for success.

Qualifications

• Bachelor’s degree or equivalent experience in hotel/restaurant management or related field.
• 3–5 years of hotel management experience, preferably in front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency with property management systems and Microsoft Office suite.
• Excellent communication and leadership skills to manage staff and guest interactions.
• Ability to make data-driven decisions and manage multiple priorities.

Responsibilities

• Oversee hotel operations with emphasis on front-of-house and housekeeping.
• Provide market analysis and local event forecasts to Revenue Management to optimize occupancy and rates.
• Support sales by communicating rate structures and training in yield management.
• Train and motivate front desk staff for front office operations and customer service.
• Assist in budgeting and forecasting operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to protect margins.
• Administer cash handling, AP/AR, and payroll in the GM’s absence.
• Train staff to deliver guest services aligned with company standards and address complaints.
• Manage guest loyalty programs and ensure policy compliance.
• Recruit, select, and motivate associates with strong leadership.
• Assist in maintaining hotel facilities and quality control programs.
• Collaborate with GM to address operational challenges and improvement strategies.

Skills

Leadership

Communication

Revenue management

Financial analysis

Budgeting

Staff training

Data-driven decisions

Education

Bachelor’s degree in Hotel/Restaurant Management, Business, or related field

Tools

Property Management Systems

Microsoft Office

Job description

City, State:

New Orleans, Louisiana

Title:

Assistant General Manager

Location:

City, State

FLSA:

Exempt/Non-Exempt

Status:

Part-time, full-time, seasonal, on-call.

Reports to:

General Manager

Supervises:

Property Team Members

Pay Range:

Enter hourly rate range or salary range depending on position

Job Summary:

The Assistant General Manager supports the General Manager in overseeing the hotel’s operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties:

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Assist in managing the hotel's physical condition, including maintenance and quality control programs.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment:

• Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments.
• Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
• Must be able to lift and carry objects up to 20 lbs occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-10-19

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.