Guest Experience & Front Office Leader

Homewood Suites New Orleans; New Orleans (LA); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Homewood Suites New Orleans is seeking a motivated Front Office / Operations Manager to oversee daily front office operations, guest service, and collaboration with housekeeping and engineering.

You will lead staffing, scheduling, training, and performance development; act as Manager on Duty; and ensure policy compliance, accurate billing, and exceptional guest experiences.

Join a team that values hospitality, teamwork, and service excellence in a busy New Orleans hotel.

Qualifications

• Previous front office or operations leadership experience preferred.
• Strong communication and customer service skills.
• Organized and able to manage multiple priorities.
• Flexible to work shifts, including holidays and weekends.
• Experience with staff training and performance reviews.

Responsabilités

• Oversee daily front office operations including check ins, check outs, and guest service.
• Support staffing, scheduling, training, and coaching of front desk and guest service teams.
• Assist with service recovery and resolve guest concerns professionally.
• Maintain accuracy in billing, reporting, and cash handling procedures.
• Coordinate with housekeeping, engineering, and other departments to ensure smooth operations.
• Ensure compliance with hotel policies, brand standards, and safety requirements.
• Assist with inventory, supplies, and operational needs.
• Support leadership with performance reviews and team development.
• Act as Manager on Duty as scheduled.
• Help maintain a positive, professional, and service oriented environment.

Connaissances

Front office leadership

Guest service

Team leadership

Staffing

Training

Performance reviews

Communication

Operations

Problem solving

Outils

Hotel systems

Reporting tools

Description du poste

Homewood Suites New Orleans is seeking a motivated Front Office / Operations Manager to oversee daily front office operations, guest service, and collaboration with housekeeping and engineering.

You will lead staffing, scheduling, training, and performance development; act as Manager on Duty; and ensure policy compliance, accurate billing, and exceptional guest experiences.

Join a team that values hospitality, teamwork, and service excellence in a busy New Orleans hotel.