Assistant General Manager

Stonebridge Companies

New Orleans (LA)

On-site

USD 50,000 - 75,000

Part time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New Orleans is seeking an Assistant General Manager to support the General Manager in daily hotel operations, with emphasis on front office and housekeeping functions. You will drive guest satisfaction and ensure performance aligns with brand standards.

In this role you will analyze occupancy and rate trends, assist in budgeting, train front desk staff, and oversee revenue management activities while maintaining strong financial controls.

Qualifications

Bachelor’s degree in Hotel/Restaurant Management or related field; equivalent experience acceptable.
3–5 years of hotel management experience, front-of-house/rooms division preferred.
Strong knowledge of revenue management, financial analysis, and budgeting.
Proficiency with property management systems and MS Office.
Excellent communication and leadership skills to manage staff and interact with guests.

Responsibilities

Oversee hotel operations with focus on front-of-house and housekeeping.
Provide market analysis and event forecasts to optimize occupancy and rates.
Support sales by training front office and reservations on rate structures.
Train and motivate front desk staff in revenue management and service.
Assist in budgeting and forecast changes in expenses and labor costs.
Ensure policy compliance for cash handling and payroll in GM's absence.

Skills

Leadership

Communication

Data-driven decisions

Budgeting

MS Office

Property Mgmt Systems

Recruiting

Staff training

Education

Bachelor’s degree in Hotel/Restaurant Management

Tools

Property Management Systems

MS Office

Job description

Job Description

City, State: New Orleans, Louisiana Title: Assistant General Manager Location: City, State FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: General Manager Supervises: Property Team Members Pay Range: Enter hourly rate range or salary range depending on position

Job Summary

The Assistant General Manager supports the General Manager in overseeing the hotel’s operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties

Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
Help produce the annual budget and forecast changes in operating expenses and labor costs.
Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
Train staff to deliver guest services in line with company standards, and address guest complaints directly.
Manage guest loyalty programs and ensure compliance with franchise or company policies.
Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
Assist in managing the hotel's physical condition, including maintenance and quality control programs.
Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
Strong knowledge of revenue management, financial analysis, and budgeting.
Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
Excellent communication and leadership skills to manage staff and interact with guests.
Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
Experience in recruitment, staff training, and performance management.
Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment

Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments. Must be able to sit, stand, and walk for extended periods while overseeing hotel operations. Must be able to lift and carry objects up to 20 lbs occasionally. Flexible schedule, including availability for evenings, weekends, and holidays as required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

medical
dental
vision
PTO
401(k) matching
wellness support
life and disability coverage
savings accounts
tuition aid
travel and lodging perks

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-10-19

medical
dental
vision
PTO
401(k) matching
wellness support
life and disability coverage
savings accounts
tuition aid
travel and lodging perks

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment.

As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel.

Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.