Hotel Operations & Guest Experience Leader

Hotel Management and Consulting, Inc.; Wilmington (DE); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

HSA

401(k)

Employee Assistance Program

Career growth opportunities

Résumé du poste

Hotel Management and Consulting, Inc. is seeking an experienced Hotel General Manager in Delaware to lead a dedicated team and deliver exceptional guest experiences. The role focuses on guest satisfaction, operational excellence, and strategic sales efforts to drive occupancy and revenue.

You will manage budgets and labor, ensure compliance with brand standards, and mentor a 6–12 staff team. Strong leadership, communication, and adaptability are essential in a fast-paced hospitality environment.

Qualifications

• 1+ years of experience as Hotel General Manager.
• Valid Driver's License.
• Proficient computer skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive and aggressive in solving problems.
• Strong leadership and team development skills.
• Willing to work a changing schedule.

Responsabilités

• Lead and develop a 6-12 member team, providing hands-on guidance to achieve results.
• Maintain exceptional guest services and address guest concerns; manage and respond to reviews.
• Oversee operational excellence: follow brand standards, meet deadlines, manage budgets and P&L, control labor and occupancy.
• Drive sales and marketing by networking locally and building relationships with properties and clients; lead in-house initiatives to increase occupancy.
• Assist with housekeeping and laundry as needed; cover shifts to ensure continuity.
• Know and follow property emergency procedures and ensure security for guests and property.
• Perform other duties as assigned.

Connaissances

Leadership

Guest relations

Budgeting

Sales & marketing

Team building

Operations

Outils

Computer literacy

Description du poste

Hotel Management and Consulting, Inc. is seeking an experienced Hotel General Manager in Delaware to lead a dedicated team and deliver exceptional guest experiences. The role focuses on guest satisfaction, operational excellence, and strategic sales efforts to drive occupancy and revenue.

You will manage budgets and labor, ensure compliance with brand standards, and mentor a 6–12 staff team. Strong leadership, communication, and adaptability are essential in a fast-paced hospitality environment.