Hotel General Manager — Ops, Guest Experience & Growth

PM Hotel Group; Wilmington (DE); On-site; USD 95,000 - 130,000; Full time

Job summary

PM Hotel Group's DoubleTree by Hilton in Wilmington, DE is seeking a General Manager to oversee all hotel operations. You will lead by example, drive guest satisfaction, and embody our culture and values to foster teamwork and top performance.

You’ll monitor operations and financial results, manage expenses and labor costs, and collaborate with department heads to optimise revenue and service quality. A bachelor’s degree and 5+ years of hotel leadership are required, with flexibility for varied

Qualifications

• Bachelor’s degree in Business Management or Hotel Management or equivalent experience.
• Minimum of five years varied hotel management experience.
• Fluency in English; familiarity with OSHA and local health regulations.

Responsibilities

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring compliance with laws and regulations.
• Assure regular repair, upkeep, and general maintenance of the hotel and facilities.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety and emergency guidelines.

Skills

Leadership

Strategic planning

Financial acumen

Operations management

Education

Bachelor’s degree in Business Management or Hotel Management

Job description

PM Hotel Group's DoubleTree by Hilton in Wilmington, DE is seeking a General Manager to oversee all hotel operations. You will lead by example, drive guest satisfaction, and embody our culture and values to foster teamwork and top performance.

You’ll monitor operations and financial results, manage expenses and labor costs, and collaborate with department heads to optimise revenue and service quality. A bachelor’s degree and 5+ years of hotel leadership are required, with flexibility for varied