Hotel General Manager: Leadership, Growth & Guest Experience

Middletown Hotel Management Company; Beavercreek (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

Middletown Management seeks a General Manager to lead the operations of its hotel properties, driving top-line revenue while controlling costs. The GM will supervise management teams and front-line staff, ensuring compliance with brand standards and all regulations.

The role emphasizes strategic planning, budget development, and hands-on leadership to maximize revenue and guest satisfaction across all departments.

Qualifications

• At least 6 years progressive experience in a hotel or related field or 4-year degree with 4–5 years of related experience
• Must be proficient in Windows operating systems, company-approved spreadsheets and word processing
• Must have valid driver's license for the applicable state
• Strong leadership and problem-solving skills
• Excellent speaking, reading and writing skills for effective communication across hotels
• Ability to convey information clearly and evaluate alternate courses of action quickly
• Ability to work in stressful, high-pressure situations and maintain composure
• Familiarity with maintenance, housekeeping and F&B operations
• Ability to manage budgets, cash flow and cost controls
• Ability to analyze financial data and contribute to revenue management
• Strong listening, clarification and resolution skills with co-workers and guests
• Ability to understand financial information and basic arithmetic including annual budget, P&L and revenue management

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, service-oriented manner
• Maintain high standards of personal appearance and grooming per brand standards
• Comply with Middletown Management standards and regulations for safe, efficient hotel operations
• Comply with certifications as applicable: Food Handlers, Alcohol Awareness, CPR and First Aid, Brand Certifications
• Lead daily sales meetings with Director of Sales to focus on prospecting and calls and potential business results
• Assist in creating and implementing the hotel's annual budget and monitor performance
• Play a pivotal role in hotel sales, including calling on top accounts and meeting with on-site contacts
• Tour operating departments daily and adjust as needed via department heads
• Conduct weekly staff meetings and training sessions per Middletown Management standards
• Conduct monthly financial calls and reviews with department managers
• Adhere to Middletown Management policies and train new managers to ensure compliance
• Ensure training in service standards across departments using Middletown SOPs
• Foster a positive, team-oriented environment focused on guest satisfaction
• Complete property visits and provide trip reports
• Inspect rooms weekly with Housekeeping and Property Engineer
• Ensure timely submission of financial documents to Corporate Office
• Oversee maintenance and cleanliness of property, including preventive maintenance programs
• Ensure employees are attentive, friendly, courteous, and efficient in interactions
• Review weekly and monthly financial position and reforecast as needed
• Perform department manager performance appraisals per SOPs and ensure compliance
• Motivate, coach, counsel and discipline management personnel per SOPs
• Ensure fair and equitable treatment of all employees
• Meet with clients on-property to support sales
• Be present in public areas during peak times to assist guests
• Maintain hotel safe procedures and monthly safe audits
• Conduct bi-monthly credit meetings and participate in credit policies
• Complete corporate training modules and certify to train others as required
• Ensure all scheduled meetings take place on the property

Skills

Leadership

Operations Management

Budgeting

Communication

Strategic Planning

Problem-solving

Staff Development

Time Management

Customer Service

Education

4-year college degree

Related experience in hotel management

Tools

Windows OS

Microsoft Excel

Word processing

Job description

Middletown Management seeks a General Manager to lead the operations of its hotel properties, driving top-line revenue while controlling costs. The GM will supervise management teams and front-line staff, ensuring compliance with brand standards and all regulations.

The role emphasizes strategic planning, budget development, and hands-on leadership to maximize revenue and guest satisfaction across all departments.