Hotel Operations & Guest Experience Leader

GetHired, Inc.; Columbus (GA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Employee hotel discounts

Retirement plan options

Professional development opportunities

Performance bonuses

Job summary

GetHired, Inc. seeks an experienced Hotel General Manager to lead daily hotel operations, drive guest satisfaction, and manage staff performance.

The role focuses on delivering exceptional guest experiences while achieving financial profitability and maintaining standards across all departments. The GM will oversee front office, housekeeping, F&B, maintenance, and guest services, while developing budgets, monitoring revenue, and guiding a high-performing team.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 5+ years of hotel management experience, including leadership responsibilities.
• Strong knowledge of hotel operations, budgeting, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Experience with hotel management software and PMS systems.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services.
• Ensure compliance with company policies, brand standards, and local regulations.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Monitor operational efficiency and implement process improvements.
• Recruit, train, supervise, and evaluate department managers and hotel staff.
• Foster a positive, professional, and service-oriented work environment.
• Conduct performance reviews and support employee development.
• Manage staffing schedules and labor costs.
• Address guest concerns and resolve escalated issues promptly.
• Ensure exceptional customer service standards are consistently maintained.
• Monitor guest feedback and online reviews to improve service quality.
• Develop and manage hotel budgets.
• Monitor revenue, expenses, payroll, and profitability.
• Analyze financial reports and implement strategies to improve performance.
• Drive occupancy, ADR, and RevPAR goals.
• Support sales and marketing initiatives to maximize occupancy and revenue.
• Build relationships with corporate clients, travel partners, and local businesses.
• Identify opportunities for growth and market expansion.
• Ensure compliance with health, safety, labor, and licensing regulations.
• Maintain security and emergency procedures.
• Oversee property maintenance and vendor relationships.

Skills

Leadership

Communication

Problem-solving

Customer service

Staff management

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS systems

Job description

GetHired, Inc. seeks an experienced Hotel General Manager to lead daily hotel operations, drive guest satisfaction, and manage staff performance.

The role focuses on delivering exceptional guest experiences while achieving financial profitability and maintaining standards across all departments. The GM will oversee front office, housekeeping, F&B, maintenance, and guest services, while developing budgets, monitoring revenue, and guiding a high-performing team.