Hotel General Manager — Guest Experience & Operations

Hotel Management and Consulting, Inc.; Savannah (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Salary: Dependent on experience

Daily pay access

Medical, dental, and vision benefits

PTO

HSA

401k

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. seeks an experienced, hands-on Hotel General Manager to lead a 6–12 person team, uphold high cleanliness and guest readiness, and address guest concerns swiftly.

You will recruit, train, and motivate staff while ensuring operations meet brand standards. The role covers budgeting, labor control, occupancy, P&L, and local sales and marketing initiatives to increase occupancy.

Qualifications

• Minimum 1+ years of experience as Hotel General Manager.
• Valid Driver's License.
• Excellent organizational, time management, and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to lead diverse teams and ensure guest satisfaction.
• Proficiency with hotel operations software and standard office tools.

Responsibilities

• Leadership & Team Building: Recruit, train, and motivate a dedicated team of 6-12 staff members. Provide hands-on support and guidance to ensure the team achieves outstanding results.
• Exceptional Guest Services: Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Manage and address guest reviews to maintain review standards.
• Operational Excellence: Follow brand guidelines, meet operational deadlines, manage budgets, control labor, occupancy, and P&L’s to facilitate successful hotel operations.
• Sales & Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in-house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Leadership

Team Building

Guest Services

Operations Management

Budgeting & P&L

Communication skills

Problem solving

Computer skills

Job description

Hotel Management and Consulting, Inc. seeks an experienced, hands-on Hotel General Manager to lead a 6–12 person team, uphold high cleanliness and guest readiness, and address guest concerns swiftly.

You will recruit, train, and motivate staff while ensuring operations meet brand standards. The role covers budgeting, labor control, occupancy, P&L, and local sales and marketing initiatives to increase occupancy.