Hotel GM: Lead Ops, Guest Experience & Revenue

Hampton Inn Washington-Downtown-Convention Center; Washington (District of Columbia); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Commuter Parking

Job summary

Hampton Inn Washington DC is seeking a General Manager to drive operational excellence, profitability, and exceptional guest experiences in the heart of Washington, DC. You will lead daily hotel operations, implement yield strategies, and uphold Hilton brand standards while building a high-performing team.

This role focuses on maximizing revenue, controlling costs, and delivering award-winning hospitality through strong leadership, staff development, and seamless service across all departments.

Qualifications

• Bachelor’s degree or higher in business, hospitality, or related field.
• Previous hotel management experience is required.

Responsibilities

• Lead, inspire, and mentor a diverse team to achieve performance goals.
• Oversee guest experience, ensure service standards, and resolve issues swiftly.
• Develop and implement strategies to maximize revenue and control costs.
• Oversee all hotel operations: front office, housekeeping, and maintenance for seamless service.
• Foster staff development and succession planning to build a high-performing team.

Skills

Leadership

Guest Experience

Operations Management

Financial Management

Employee Development

Education

Associate or Bachelor’s Degree in Business or Hospitality

Job description

Hampton Inn Washington DC is seeking a General Manager to drive operational excellence, profitability, and exceptional guest experiences in the heart of Washington, DC. You will lead daily hotel operations, implement yield strategies, and uphold Hilton brand standards while building a high-performing team.

This role focuses on maximizing revenue, controlling costs, and delivering award-winning hospitality through strong leadership, staff development, and seamless service across all departments.