Hotel General Manager: Lead Ops, Guest Experience, Growth

HHM Hospitality; Danbury (CT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Travel Discounts

Quarterly Bonuses and Incentives

Educational/Professional Development

Technology Reimbursements

Job summary

HHM Hotels is seeking an experienced General Manager to lead hotel operations, drive guest satisfaction, and maximize profitability. You will oversee front desk, housekeeping, and maintenance while mentoring a diverse team to deliver exceptional service.

In this role you will develop and execute revenue strategies, control expenses, and uphold safety and quality standards. Occasional travel and a strong leadership mindset are essential to succeed.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or related field.
• Previous hotel management experience required.
• Strong leadership and guest-service orientation.

Responsibilities

• Lead, mentor and develop a diverse hotel team to deliver exceptional guest service.
• Develop and execute revenue strategies while managing expenses to meet budgets.
• Oversee front desk, housekeeping and maintenance to ensure smooth operations.
• Monitor financial performance and implement corrective actions as needed.

Skills

Leadership

Guest Experience

Financial acumen

Operations management

Team development

Education

Associate or Bachelor’s Degree in Business, Hospitality or related field

Job description

HHM Hotels is seeking an experienced General Manager to lead hotel operations, drive guest satisfaction, and maximize profitability. You will oversee front desk, housekeeping, and maintenance while mentoring a diverse team to deliver exceptional service.

In this role you will develop and execute revenue strategies, control expenses, and uphold safety and quality standards. Occasional travel and a strong leadership mindset are essential to succeed.