Hotel Operations & Guest Experience Leader

Carter Hospitality Group; Temecula (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

The Assistant General Manager leads the overall operation of the hotel, directing Front Office, Maintenance, Housekeeping, and F&B to deliver a personalized guest experience that exceeds expectations.

Working with the General Manager, you will implement service standards, train department heads, and drive revenue while controlling costs. You will supervise departments, manage third-party relationships, and ensure compliance with brand and company policies in a dynamic hotel environment.

Qualifications

• Minimum of three years in Director of Rooms or Assistant General Manager in an upscale hotel.
• Experience across Front Office, Guest Services, Housekeeping, Security/Loss Prevention, F&B, and/or Engineering.
• Must pass pre-employment checks and have full availability including nights/weekends.

Responsibilities

• Oversee daily operations for Front Office, Maintenance, Housekeeping, and F&B.
• Design systems to align operations with the property and brand standards.
• Develop training programs to exceed service standards.
• Assist GM in revenue strategies and cost management.
• Manage third-party relationships and guest satisfaction.

Skills

English proficiency

Leadership techniques

Conflict resolution

Team collaboration

Communication

Education

Bachelor’s Degree in Hospitality Management

High school diploma or equivalent

Job description

The Assistant General Manager leads the overall operation of the hotel, directing Front Office, Maintenance, Housekeeping, and F&B to deliver a personalized guest experience that exceeds expectations.

Working with the General Manager, you will implement service standards, train department heads, and drive revenue while controlling costs. You will supervise departments, manage third-party relationships, and ensure compliance with brand and company policies in a dynamic hotel environment.