Hotel General Manager: Guest Experience & Operations Leader

Extended Stay America; Minneapolis (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Extended Stay America in Minneapolis seeks an experienced hospitality leader to drive guest satisfaction and oversee daily hotel operations. You will lead and develop associates, ensure brand standards, and manage financials and staffing within budget to deliver exceptional guest experiences.

The role requires at least three years in hotel management, a valid driver's license, and a customer-focused mindset. This on-site position emphasizes teamwork, training, and adherence to ESA policies.

Qualifications

• Minimum three years related hospitality management experience.
• Must have a valid driver's license and pass a motor vehicle check.
• Customer experience oriented.
• Spanish knowledge beneficial

Responsibilities

• Ensure guest satisfaction targets and maintain brand standards.
• Lead and develop hotel associates; onboard/train new staff.
• Manage financial goals, labor, and purchasing within budget.
• Respond to guest issues and maintain the property to ESA standards.
• Conduct daily team meetings and communicate updates.

Skills

Guest satisfaction leadership

Staff leadership and team building

Communication skills

English proficiency

Conversational Spanish helpful

Education

High school diploma or equivalent

2-year degree preferred

Tools

Basic computer skills: Email, Word, Excel

Job description

Extended Stay America in Minneapolis seeks an experienced hospitality leader to drive guest satisfaction and oversee daily hotel operations. You will lead and develop associates, ensure brand standards, and manage financials and staffing within budget to deliver exceptional guest experiences.

The role requires at least three years in hotel management, a valid driver's license, and a customer-focused mindset. This on-site position emphasizes teamwork, training, and adherence to ESA policies.