Hotel General Manager - Lead Operations & Guest Experience

Hotel Equities; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Performance Bonus

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Cell Phone Allowance

Employee Assistance Program

Career Growth & Leadership Development

Reduced Hotel Rates

Employee Referral Program

Life Insurance

FSA

Paid Parental Leave

Exclusive Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented General Manager to join our team. The role focuses on directing hotel operations, delivering exceptional service, and driving business goals across the property.

As General Manager, you will lead associates, support brand standards, and influence guest experiences while managing schedules, resources, and performance.

Qualifications

• High school diploma or equivalent is required; a bachelor's degree is preferred for director-level roles.
• Hospitality/hotel experience relevant to the role is expected.
• Previous supervisory or leadership experience is preferred for management roles.
• Strong communication, organizational, and problem-solving skills are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Responsibilities

• Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Flexibility

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

Hotel reporting platforms

MS Office

Industry-specific systems

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented General Manager to join our team. The role focuses on directing hotel operations, delivering exceptional service, and driving business goals across the property.

As General Manager, you will lead associates, support brand standards, and influence guest experiences while managing schedules, resources, and performance.