General Manager

Home2 Suites by Hilton Springdale Cincinnati; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Vacation

Flexible Scheduling

Employee Discounts on hotel stays

Leadership Development & Advancement

Supportive Ownership and Collaborative

Job summary

Home2 Suites by Hilton Springdale Cincinnati seeks a General Manager to lead hotel operations, financial performance, and a high-performing team. The GM will drive guest satisfaction, profitability, and brand standards while shaping a culture of accountability and service.

This executive role oversees front office, housekeeping, maintenance, sales, and administrative functions, partners with leadership, and ensures safety and compliance.

Qualifications

• Bachelor's degree in Hotel Administration, Business Administration, or related field.
• Minimum three years of hotel or guest-service leadership experience.
• Proficiency with Microsoft Word and Excel.
• Strong communication, organization, and project-management skills.
• Ability to operate independently and lead under pressure.

Responsibilities

• Provide strategic direction to all hotel departments to align with goals.
• Build and mentor a high-performing team via coaching and clear expectations.
• Oversee financial performance: budgeting, forecasting, and profitability.
• Lead marketing and revenue strategies to strengthen market position.
• Ensure guest experience excellence and proactive issue resolution.
• Maintain compliance with safety, regulatory, and brand standards.
• Represent property professionally with ownership and community stakeholders.

Skills

Leadership

Strategic thinking

Communication

Team development

Problem solving

Education

Bachelor's degree in Hotel Administration or Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Job description

General Manager - Hotel Operations Leadership

We are seeking a visionary, results-driven General Manager to lead our hotel's operational, financial, and cultural performance. This executive role is responsible for shaping the guest experience, driving profitability, developing high-performing teams, and ensuring the property consistently delivers excellence across all departments. The ideal candidate is a strategic thinker with strong business acumen, exceptional leadership presence, and a passion for hospitality.

Role Overview

The General Manager serves as the chief executive of the property, overseeing all hotel operations including front office, housekeeping, maintenance, breakfast, sales, and administrative functions. This leader ensures the hotel operates efficiently, meets financial targets, adheres to brand and regulatory standards, and maintains a strong reputation within the local community. The GM fosters a culture of accountability, service, and continuous improvement while empowering department leaders to excel.

Key Leadership Responsibilities

• Provide strategic direction and daily leadership to all hotel departments, ensuring alignment with organizational goals.
• Build, mentor, and develop a high-performing team through coaching, clear expectations, and consistent follow-through.
• Oversee financial performance, including budgeting, forecasting, expense control, revenue management, and profitability analysis.
• Lead the development and execution of marketing and business strategies to strengthen market position and drive revenue growth.
• Champion an exceptional guest experience by ensuring service excellence, rapid issue resolution, and proactive communication.
• Maintain full operational oversight, addressing staffing needs, equipment requirements, maintenance priorities, and renovation planning.
• Cultivate strong relationships with suppliers, travel partners, corporate representatives, and community stakeholders.
• Conduct regular property inspections and enforce strict compliance with safety, regulatory, and brand standards.
• Serve as the property's ambassador - representing the hotel with professionalism, integrity, and a commitment to excellence.
• Perform additional executive duties as assigned by ownership or senior leadership.

Qualifications & Professional Background

• Bachelor's degree in Hotel Administration, Business Administration, or related field (or equivalent experience).
• Minimum three years of hotel or guest-service leadership experience, including at least two years in a supervisory or managerial role.
• Experience managing a hotel of similar size and operational complexity preferred.
• Proficiency in Microsoft Word and Excel.
• Exceptional verbal and written communication skills.
• Strong organizational, analytical, and project-management capabilities with the ability to manage multiple priorities.
• Demonstrated leadership presence, interpersonal effectiveness, and a positive, solutions-oriented mindset.
• Ability to operate independently, make sound decisions, and lead confidently under pressure.

Pre-employment Requirements

All candidates must successfully complete a pre-employment drug screening and background check.

Executive Benefits Package

We proudly offer a competitive and comprehensive benefits program, including:

• Medical, Dental, and Vision Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on hotel stays
• Leadership Development & Advancement Opportunities
• Supportive Ownership and Collaborative Team Culture

Why This Role Matters

As General Manager, you will shape the hotel’s identity, influence its long-term success, and lead a team committed to delivering exceptional hospitality. This is a high-impact leadership role for an executive who thrives on operational excellence, strategic growth, and creating a workplace where people and guests feel valued.

Source: Hospitality Online