Hotel General Manager — Guest Experience Leader

Extended-Stay-Hotel; Florida; On-site; USD 75,000 - 110,000; Full time

Job summary

ESA Management, LLC is seeking a strong hotel operations leader in Florida to drive guest satisfaction, associate engagement, and financial performance. The role focuses on maintaining brand standards, delivering exceptional guest experiences, and leading property teams to success.

You will recruit, onboard, and coach staff, ensure compliance with safety and service standards, and partner with district management to optimize operations and profitability.

Qualifications

• Read, write and speak English; strong written communication required.
• Conversational Spanish would be beneficial for guest interactions.
• 2-year degree highly preferred; hospitality management experience advantageous.

Responsibilities

• Demonstrates commitment to guest experience and handles guest issues promptly.
• Maintains rooms and public areas to brand standards and Green Shield program.

Skills

English language

Conversational Spanish

Education

Associate degree

Tools

Email

Word processing

Spreadsheet

Job description

ESA Management, LLC is seeking a strong hotel operations leader in Florida to drive guest satisfaction, associate engagement, and financial performance. The role focuses on maintaining brand standards, delivering exceptional guest experiences, and leading property teams to success.

You will recruit, onboard, and coach staff, ensure compliance with safety and service standards, and partner with district management to optimize operations and profitability.