Hotel Operations and Guest Experience Leader

mcrhotels.com; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k)

Job summary

MCR Hotels in Austin, TX seeks an Assistant General Manager to lead guest services, cleanliness, and overall hotel operations. You will supervise daily activities, train staff, and ensure top-tier hospitality while maintaining brand standards and safety across the property.

The role requires strong leadership, communication, and financial acumen to drive guest satisfaction and operational excellence in a fast-paced hotel environment.

Qualifications

• Can-do attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Strong evaluation and quick decision-making abilities.
• Ability to manage pace and remain effective under pressure.
• Effective listening and conflict resolution skills.
• Basic financial literacy and math skills.
• Attention to detail in all duties and reports.
• Proficiency with standard office software and spreadsheets.
• Excellent communication and guest service mindset.
• Commitment to hospitality and guest satisfaction.
• Basic market knowledge for hospitality operations.

Responsibilities

• Daily supervision of guest services and public spaces.
• Provide one-on-one training to new hires.
• Oversee shift management and ensure guest needs are met.
• Supervise check-in/check-out and meal periods.
• Foster culture of happy teams and guests.
• Verify daily room inspections and cleanliness standards.
• Assist in inventory counts and procurement processes.
• Support onboarding and ensure onboarding checklists are followed.
• Review time clock punches and adhere to policy.
• Complete daily summaries and audits according to policy.
• Prepare and upload daily reports to the company system.
• Ensure purchase orders are approved and vendors used.
• Process and accrue invoices to correct time period.
• Oversee Quality Assurance and brand standards adherence.
• Certify safety inspections and address deficiencies.
• Escalate service or delivery failures as needed.
• Coordinate preventative maintenance checks.
• Ensure adherence to work schedules and stagger shifts as needed.
• Cover open department head positions when required.

Skills

Can-Do Attitude

Follow Guidelines

Evaluation & Decision-Making

Pace Under Pressure

Listening & Resolution

Financial Skills

Attention to Detail

Technology Proficiency

Communication Skills

Hospitality Service

Market Knowledge

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Driver's License

Alcohol Service Certification

Job description

MCR Hotels in Austin, TX seeks an Assistant General Manager to lead guest services, cleanliness, and overall hotel operations. You will supervise daily activities, train staff, and ensure top-tier hospitality while maintaining brand standards and safety across the property.

The role requires strong leadership, communication, and financial acumen to drive guest satisfaction and operational excellence in a fast-paced hotel environment.