Hotel IT Systems Manager: Lead Tech & IT Solutions

Socket.dev; Muscatine (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program

Associate Emergency Foundation

Job summary

Socket.dev is seeking a Hotel IT Systems Manager to provide day-to-day IT support for property teams and to research and implement strategic technological solutions. The role covers PMS, POS, and related systems, with emphasis on vendor management, SOPs, and regulatory compliance.

The ideal candidate has 3+ years in hospitality IT or 5+ years IT admin/management, a relevant bachelor’s degree, and excellent communication skills in a fast-paced environment.

Qualifications

• Minimum 3 years’ hospitality IT experience; 5 years in IT admin/management acceptable.
• Bachelor's degree in Computer Science, Computer Information Systems, MIS, or related field.
• Experience with multi-unit IT implementations in hospitality (Hilton, Marriott, IHG, Choice preferred).
• Strong troubleshooting, detail orientation and problem resolution skills.
• Ability to adapt to rapid changes and work with high-energy teams.
• Excellent communication skills.

Responsibilities

• Provide day-to-day IT support for PMS, POS and related systems (hardware & software), installations and upgrades.
• Serve as point of contact for 3rd party IT contracts and vendor management.
• Maintain inventory, maintenance, and documentation of all systems at property level.
• Assist with project work plans for hotel IT solutions.
• Contribute to staff IT education programs and training.
• Maintain PSI/PII, GDPR and brand standards; enforce SOPs and policies.
• Drive ongoing process improvements and handle complex situations with minimal supervision.
• Prioritize requests from multiple stakeholders with strong project management.

Skills

Windows 10

Windows Server 2019

Office 365

PMS systems

POS systems

Networking equipment

SIP, FTP, NTP, HTTP(S)

Mitel switches

Education

Bachelor's degree in CS/CIS/MIS or related field

Tools

OnQ

Opera PMS

LightSpeed

Agilisys POS

Micros POS

Job description

Socket.dev is seeking a Hotel IT Systems Manager to provide day-to-day IT support for property teams and to research and implement strategic technological solutions. The role covers PMS, POS, and related systems, with emphasis on vendor management, SOPs, and regulatory compliance.

The ideal candidate has 3+ years in hospitality IT or 5+ years IT admin/management, a relevant bachelor’s degree, and excellent communication skills in a fast-paced environment.