Assistant IT Manager

1 Hotel Brooklyn Bridge, L.L.C.; New York (NY); On-site; USD 68,000 - 92,000; Full time

Job summary

1 Hotel Brooklyn Bridge, L.L.C. in New York, NY seeks an Assistant Information Technology Manager to oversee daily IT support for internal platforms and guest services in a vibrant 24‑hour hospitality environment.

You will lead IT operations, manage network infrastructure, coordinate with hotel teams, and ensure reliable technology experiences for guests and staff, with a focus on swift issue resolution and proactive service.

Qualifications

• 3–5 years of IT experience in hospitality or fast-paced environment.
• Post-secondary diploma or degree; hospitality experience is a plus.
• Advanced knowledge of information systems operations, including network/infrastructure management.
• Strong leadership skills with guest and team member engagement.
• Excellent verbal and written communication.
• Ability to manage IT-related financial performance.

Responsibilities

• Provide daily IT support for IT system requests and tickets across the hotel’s internal platforms.
• Maintain network infrastructure and troubleshoot hardware and software issues.
• Respond promptly to guest and team member inquiries, delivering high‑quality technical assistance.
• Collaborate with other IT and operational teams to ensure systems and services run smoothly.
• Support a 24‑hour service environment with flexibility and willingness to adapt to changing demands.

Skills

IT support

Network infrastructure

Leadership

Communication

Financial management

Education

Post-secondary diploma or degree

Job description

Assistant Information Technology Manager

We’re currently seeking an Assistant Information Technology Manager who will be responsible for daily support of all IT systems requests and tickets, from internal platforms to network maintenance, supporting the entire hotel team. The role requires quick, effective service to guests and staff, ensuring a seamless technology experience in a 24‑hour operation.

Responsibilities

• Provide daily support for IT system requests and tickets across the hotel’s internal platforms.
• Maintain network infrastructure and troubleshoot hardware and software issues.
• Respond promptly to guest and team member inquiries, delivering high‑quality technical assistance.
• Collaborate with other IT and operational teams to ensure systems and services run smoothly.
• Support a 24‑hour service environment with flexibility and willingness to adapt to changing demands.

Qualifications

• Minimum 3–5 years of similar IT experience in a hospitality or fast‑paced environment.
• Post‑secondary diploma or degree; prior hospitality experience is a plus.
• Advanced knowledge of information systems operations, including network and infrastructure management.
• Strong leadership skills with a proven track record in guest and team member engagement.
• Excellent communication skills, both verbal and written.
• Ability to manage financial performance related to IT operations.
• Flexibility to work within a 24‑hour operation and respond to urgent issues.

Benefits and Compensation

Salary: $80,000 per year.

Equal Opportunity Employment

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture and are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.