Hospitality IT Systems Manager — Strategic Tech & Support

The Merrill Hotel Muscatine; Muscatine (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program

Associate Emergency Foundation

Job summary

The Merrill Hotel Muscatine is seeking a Hotel IT Systems Manager to provide day-to-day IT support for on-property teams and to research and implement strategic technology solutions.

Responsibilities include managing PMS/POS hardware and software, vendor contracts, system documentation, project planning, staff training, and maintaining security and brand standards. Strong troubleshooting and project management skills are essential.

Qualifications

• Minimum 3-year experience in hospitality IT, 5+ years in IT System Administration/Management.
• Bachelor's degree in CS, CIS, MIS, or related field.
• Experience with multi-unit IT implementations, preferred.
• Proven troubleshooting abilities and attention to detail.

Responsibilities

• Provide day-to-day IT support for PMS, POS, and property systems.
• Manage third-party contract relations for property IT systems.
• Maintain inventory, maintenance, and documentation of systems.
• Assist in project planning for IT solutions at the property level.
• Assist with staff IT education and training.
• Maintain PSI/PII, GDPR, and brand standards.

Skills

Hospitality IT experience

Project management

Troubleshooting

Stakeholder communication

Education

Bachelor's degree in Computer Science / CIS / MIS

Tools

Windows 10

Windows Server 2019

Office 365

PMS: OnQ

PMS: Opera

PMS: LightSpeed

POS: Agilisys

POS: Micros

POS: Opera

Mitel Prone Switches (IP/Analog)

Networking equipment

SIP

SFTP/FTP

NTP

HTTP(S)

Job description

The Merrill Hotel Muscatine is seeking a Hotel IT Systems Manager to provide day-to-day IT support for on-property teams and to research and implement strategic technology solutions.

Responsibilities include managing PMS/POS hardware and software, vendor contracts, system documentation, project planning, staff training, and maintaining security and brand standards. Strong troubleshooting and project management skills are essential.