Hotel IT Systems Manager

Peachtree Group Hospitality Management; Muscatine (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Muscatine, IA seeks a Hotel IT Systems Manager to deliver day-to-day IT support for on-property teams and spearhead strategic IT initiatives.

You will manage property IT systems—PMS, POS, and related hardware/software—while handling vendor contracts, inventory, and system documentation. The role requires strong project management, problem solving, and compliance with GDPR/PII and brand standards.

Qualifications

• Minimum 3 years in hospitality IT or 5+ years in IT System Administration/Management.
• Bachelor's degree in Computer Science, Computer Information Systems, MIS, or related field.
• Experience with multi-unit IT implementations (Hilton, Marriott, IHG, or Choice) preferred.

Responsibilities

• Provide day-to-day IT support for PMS, POS, and related systems hardware/software.
• Serve as point of contact for 3rd party IT contract management for the property.
• Maintain inventory, maintenance, and documentation of all systems at property level.
• Assist in project plans for implementing IT solutions at individual properties.
• Educate staff on IT-related topics and conduct training as needed.
• Ensure PSI, PII, GDPR and brand standards compliance.
• Maintain SOPs and IT policies at property level.
• Drive ongoing process improvements and handle complex issues with minimal supervision.

Skills

IT support

PMS systems

POS systems

Project management

Vendor management

Networking hardware

Windows OS

SIP/FTP/HTTP

Education

Bachelor's in CS/IS

Tools

OnQ PMS

Opera PMS

LightSpeed PMS

Agilisys POS

Micros POS

Mitel switches

Job description

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions.

Essential functions:

• Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
• Point of contact to maintain 3 rd party contract management for property IT systems.
• Maintains inventory, maintenance, and documentation of all systems at the property level.
• Assists in maintenance of project work plans for implementing IT solutions at properties level.
• Assists with education programs (IT related) and training for staff members at property level.
• Assists with maintaining PSI, PII, GDPR and brand standards.
• Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
• Implement ongoing process improvement initiatives.
• Effectively deliver on complex situations and/or problems without guidance or supervision.
• Excellent project management skills and strong ability to prioritize requests from many stakeholders.
• Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).

Education and experience:

• Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
• Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.
• Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
• Ability to navigate through rapid changes, flexibility, and imagination to adapt.
• Enjoys working with high energy individuals to solve different challenges.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.